Terms of Service

Draft — this has not yet been reviewed by a lawyer. It reflects how FilaMesh actually works today, but the wording may change.

What FilaMesh is

FilaMesh is a marketplace platform connecting independent 3D-printing makers with local buyers. FilaMesh is not the seller of any listed item, and does not itself print, manufacture, or guarantee any product. Each listing is created and fulfilled by the maker who posted it; FilaMesh's role is to facilitate discovery, ordering, scheduling, and payment between buyer and maker.

Maker obligations

By listing an item, a maker confirms that:

• They own the rights to the design, or hold a licence to print and sell it, for every item listed.
• Every photo shown is a real photo of their own printed output — never a stock image or another maker's work.
• The size, material, price, and estimated time shown are accurate to what the buyer will actually receive.
• They will fulfil accepted orders in good faith, and communicate delays or problems through FilaMesh's in-app tools.
• They are not listing anything in a restricted or prohibited category — weapons or weapon components, hazardous materials, counterfeit or trademark-infringing goods, children's products that don't meet applicable safety standards, food-contact items, or anything illegal to sell in Canada.

Makers are solely responsible for the quality, safety, and legality of what they print and sell. If a listing infringes someone else's copyright, trademark, or other rights, the maker agrees to indemnify and hold FilaMesh harmless against any resulting third-party claim, loss, or cost.

Buyer obligations

By placing an order, a buyer agrees to:

• Provide accurate contact information for order updates.
• Keep their delivery address accurate and be available to receive the delivery, and use FilaMesh's issue-reporting tool if something goes wrong rather than leaving it unresolved.
• Leave honest reviews based on their actual experience.

Print times and completion dates are estimates, not guarantees, especially for makers without a live printer connection.

Payments and fees

FilaMesh charges makers a commission of 15% of the sale price, inclusive of payment processing, deducted before payout — makers never see a second, separate processing fee. A minimum commission of roughly $2 CAD applies to very small orders. Funds are held once a buyer pays and released to the maker once the order is marked picked up or delivered. FilaMesh does not process refunds directly — see Disputes and issue reports below for what to do if something goes wrong.

FilaMesh may also charge the buyer a small flat fee on an order under a certain size from one maker, to help offset fixed payment-processing costs on small orders — this fee is paid by the buyer and is never deducted from the maker's payout. If a maker cancels an order after a courier has already been dispatched for it, and the courier charges a cancellation fee as a result, FilaMesh may deduct that fee from the maker's future payouts on FilaMesh; if the maker has no further orders to deduct it from, the balance remains owed. Makers are solely responsible for reporting and remitting any income tax, GST/HST, or other tax obligations arising from their sales through FilaMesh. FilaMesh does not currently charge or collect sales tax (GST/HST) on orders, as it is not yet registered to do so; it may begin charging applicable sales tax in the future once registered, which would appear as a separate line in the buyer's total and does not change the maker's payout or FilaMesh's commission.

If a buyer's bank reverses a payment (a chargeback) and the dispute is resolved against FilaMesh after a maker has already been paid for that order, FilaMesh may deduct the disputed amount from the maker's future payouts, the same way a courier cancellation fee is deducted.

Communication and delivery

To keep both sides safe and the marketplace trustworthy:

• Orders are fulfilled by delivery, not in-person meetups — buyers and makers are never expected to meet face to face.
• Buyers and makers never see each other's raw phone number or email through FilaMesh.
• Arranging payment, or arranging a custom (non-listed) print, outside of FilaMesh is not permitted. Violating this may result in account suspension.
• Changes to an order go through FilaMesh's structured actions — cancel, report an issue — not open-ended chat.

Disputes and issue reports

Either side can report a problem on any order that hasn't been cancelled — the other side not following through, a damaged item, an item never received, or something else. A report is visible to both the buyer and the maker on that order. FilaMesh does not currently arbitrate disputes or issue refunds directly; reports are a record that both sides can point to, and a foundation for a fuller resolution process as the platform grows.

Liability and disclaimers

FilaMesh is provided "as is." FilaMesh does not guarantee the quality, safety, accuracy, or timeliness of any listing, print, or delivery, and is not a party to the transaction between buyer and maker. To the fullest extent permitted by law, FilaMesh's liability for any claim relating to the use of the platform is limited to the fees FilaMesh actually collected on the order giving rise to the claim.

Account suspension and termination

FilaMesh may suspend or terminate any account that violates these terms — including arranging off-platform deals, listing designs without the rights to sell them, listing a prohibited or restricted item, or repeated no-shows or issue reports — with or without notice, at FilaMesh's discretion.

Governing law and changes to these terms

These terms are governed by the laws of the Province of Ontario, Canada. FilaMesh may update these terms as the platform grows; continued use of FilaMesh after a change means you accept the updated terms. Material changes will be flagged in the app.