Privacy Policy
Draft — this has not yet been reviewed by a lawyer. It reflects how FilaMesh actually works today, but the wording may change.
Information we collect
- Account information: name, email, and password (handled securely by our authentication provider) when you sign up.
- Location information: your general location, used to show you nearby makers or buyers — FilaMesh is built around local pickup and delivery, so this is core to how it works.
- Order and payment information: what you order, delivery address when applicable, and payment details, which are processed by our payment provider (Stripe) — FilaMesh does not store your full card details itself.
- Printer information (makers only): the status and progress of your printer, synced so buyers can see real-time print progress on their order.
- Photos: listing photos makers upload, and any photos attached to an order or an issue report.
How we use this information
To run the marketplace itself: matching nearby buyers and makers, processing and tracking orders, showing live print progress, handling payments and payouts, and letting buyers and makers communicate through the app's structured tools (not raw contact info — see the Terms of Service). We also use it to respond to issue reports, enforce our Terms of Service, and improve the app. We do not sell your personal information.
If a courier can't be booked for your order automatically, the maker fulfilling it may need to see your delivery address to book a courier by hand — this only happens when automatic booking isn't available for that specific order, not as a matter of course.
Third parties we share information with
FilaMesh relies on a small number of service providers to operate, each handling only what they need to do their job:
Stripe
Payments, payouts, and related financial information
Supabase
Hosting our database, authentication, and file storage
Trexity
Delivery, once a courier is requested for your order — your name, address, and order details are shared to complete delivery
OpenStreetMap / Nominatim
Converting addresses to map locations, for nearby matching
We don't share your information with anyone else, except where required by law.
How long we keep your information
We keep your account and order information for as long as your account is active, and afterward as needed to resolve disputes, enforce our terms, and meet legal and tax obligations. If you delete your account, we remove or anonymize your personal information, except what we're required to keep for legal or financial record-keeping purposes.
Your rights
Under Canadian privacy law (PIPEDA), you can ask to see what personal information we hold about you, ask us to correct it if it's wrong, and ask us to delete your account and associated personal information, subject to the retention needs described above. To make a request, contact us using the details below.
Cookies and tracking
FilaMesh uses only essential cookies needed to keep you signed in and the app working — no third-party advertising or tracking cookies at this time. If that changes as the app grows, this policy will be updated first.
Children's privacy
FilaMesh is not intended for children, and we don't knowingly collect personal information from anyone under 13. If you believe a child has provided us with personal information, contact us and we'll remove it.
Changes to this policy, and how to reach us
FilaMesh may update this policy as the app grows; material changes will be flagged in the app. Questions, or a request about your personal information, can be sent to hello@filamesh.com.