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Help

Have a problem with an order?

Reporting happens right on the order itself — open it and use the "Report an issue" button. That keeps a record both you and the maker can see, and it's faster than email.

FAQs

Ordering & delivery

How does FilaMesh work?

You browse listings from local 3D-printing makers, order what you want, pay through the app, and it's delivered to you by courier — no meetup required.

How long will my order take?

Each listing shows an estimated time before you order, based on the maker's own queue — not just raw print time. Ready-made items (already printed and in stock) ship faster than made-to-order ones.

Do I need to meet the maker in person?

No. Every order is delivered by courier. Buyers and makers never need to meet face to face.

What if my delivery address is wrong?

Update it any time from Account → Profile before you order. If it's already wrong on a placed order, contact us right away at hello@filamesh.com.

Payments

How do I pay?

Through Stripe at checkout — we never see or store your full card details.

Is my payment information safe?

Yes. Payments are processed by Stripe, the same payment processor used by many major online retailers.

Why is there a small extra fee on some orders?

On smaller orders, a small flat fee helps cover fixed payment-processing costs. It's shown clearly before you check out.

Issues & returns

Can I get a refund?

Refunds are handled case by case today — report the issue on the order first (see "Report a problem" above); if it's not resolved, reach out to hello@filamesh.com with your order details.

Becoming a maker

How do I start selling on FilaMesh?

Go to Account, switch to a maker role, and add your first listing. You can list made-to-order items, items you already have in stock, or both.

How much does FilaMesh take?

15% of the sale price, which already includes payment processing — there's no second fee taken out of your payout.

How and when do I get paid?

Payouts go to your bank account through Stripe once an order is marked picked up or delivered.

Do I need a 3D printer connected to the app?

No, but connecting one lets buyers watch their order print in real time, which tends to stand out to buyers. You can set it up any time from Setup.

Account

How do I update my name, address, or photo?

Account → Profile.

How do I delete my account?

Email hello@filamesh.com and we'll take care of it.

Still stuck? hello@filamesh.com

Also see our Terms of Service and Privacy Policy.